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Frequently Asked Questions
Frequently Asked Questions
1) Q Where can I find out what school my child should attend?
A Use the online JCPS School Finder.
2) Q How do I find out my child’s bus stop information including bus number and stop times?
A
Student bus schedule information is distributed to the schools. You should contact the school your child attends for this information.
3) Q My child is not assigned to a bus. How do I get my child assigned to a bus, and when will my child be able to begin riding the bus?
A
You should notify the school your child will be attending that they need to be assigned to a bus. Complete the TIMS form and return to the designee at the school. It may take 1 to 5 business days depending on the assignment requested. You should contact the school to confirm the start date.
4) Q We have moved, and I need to change my child’s address. How do I do this?
A
Contact the designee at your child's school giving them the change in your child's information. You must complete a TIMS form and return it to your child's school.
5) Q I have safety concerns about my child's bus stop. Who do I contact for assistance?
A
All safety concerns should be reported to Transportation Services. You must complete a Parent Concern Form putting as much information as possible and return to the designee at your child's school or email Area Coordinator assigned to your area sending concern form as attachment. Once the Area Coordinator has received please allow 2 to 3 days to be notified with outcome.
6) Q How far can I expect my child to walk to the bus stop?
A
Depending on the grade of your child, High School and Middle School children may be expected to walk up to .5 of a mile where Elementary School students would not be required to walk but .2 of a mile from a side street, this only applies to streets and roads approved for travel. State Board Policy states that stops should be no closer than .2 a mile.
7) Q My child’s bus has not shown up and/or is consistently late. Who can I call?
A
The parent should contact the school their child attends or the Area Coordinator that is assigned to that area.
8) Q The bus did not show up on time for my child. How long should he or she wait at the stop?
A
Your child should arrive at the stop at least ten minutes before the regular arrival time of the bus. If there is a substitute driver, the times may not be absolutely consistent with the regular times. If the bus is late ask your child to remain at the stop. Buses break down, roads are blocked, drivers become ill or have emergencies, but there will always be a bus at every stop. If the wait becomes extreme, please call your assigned school or Area Coordinatorfor assistance.
9) Q Can my child stay inside the house until the bus arrives at the bus stop each morning?
A
It is the parent's responsibility to have the students at the designated bus stop waiting for the bus.
10) Q Can my child be picked up and dropped off at a Daycare?
A
Daycare stops are only made if the daycare is on an approved list. Please contact your school to see to if your daycare is an approved stop location for your child's school.
11) Q Can my child be picked up or dropped off at a place of business?
A
No. Transportation Services policy is we do not make stops at a place of business.
12) Q What do I do if I need for my child to be picked up or dropped off temporarily at another location other than their assigned stop?
A
Stop location must be a current stop. You need to write a note to the school administrator who will sign and forward to bus driver.
13) Q Can school buses travel on private streets?
A
School buses can only travel on state maintained roads or currently approved subdivisions.
14) Q Is transportation provided for students who do not live in the attendance area for the school they attend?
A
No. If you child attends school out of district transportation is not provided.
15) Q Who do I contact in regards to a discipline issue concerning my child while on the school bus?
A
Contact your school administrator.
16) Q Are parents and/or authorized persons required to accompany a PreK student at a bus stop?
A
Parents and/or an authorized person 18 years of age or older are required to accompany a PreK aged student at the bus stop. A bus driver may not release a PreK aged child from the bus unless this person(s) is present at the bus stop. All other students, aged K-12, may wait for the bus and be discharged from the bus without the presence of an adult and/or authorized responsible party.
17) Q My child left a coat (glasses, instrument, retainer, books, etc.) on the bus. How does the student get it back?
A
Drivers check their buses after every run. Items left by students are held by the driver for several days and may be claimed on the bus by the child. Certain items are removed from the bus and turned into the school where the bus is parked. You can help by labeling all of your child's school belongings with the child's name and school. Transportation Services is not responsible for lost or stolen items on the school bus.
18) Q Why are buses sometimes late?
A
School bus drivers can have the same reasons as motorists for being late. Traffic delays, weather conditions, accidents or driver’s illness are just a few reasons. School buses also have mechanical breakdowns or “no starts” that cause delays in picking students up on time. In cases where the regularly assigned bus or driver is unable to pick up students, a separate bus and driver are dispatched to pick up the students as quickly as possible.
19) Q Why do schoolshave different bell schedules?
A
In order to maximize the use of our school bus fleet and to provide a more efficient operation with as few buses as possible, schools are put into distinctly different time schedules. That enables one bus to serve two to three different schools within 2½ hours in the morning and afternoon.
20) Q My child's bus was involved in an accident. What do I need to do?
A
Contact the administrator at the school.
21) Q What do I do if I am interested in becoming a bus driver?
A
If you are interested in becoming a bus driver you should email Sharon Fogleman, Transportation Supervisor. She will answer any questions you may have.
22) Q What items are allowed to be transported on the bus with my child? Why can't larger items be placed in the front or rear of the bus?
A
Students should only carry items on the bus that can be transported in the student's lap. Large items such as band instruments, flowers, balloons, etc. must be transported by other means. The large items are a safety hazard and occupy space that is otherwise needed for students. No item can be placed at the rear or front of the bus due to being a loose item that is a hazard to the students by blocking the rear emergency exit, aisle and front passenger door. These areas have to be free to allow students to exit safely and quickly in an emergency situation or a bus stop.
23) Q Where can I learn more about school bus safety?
A
http://www.ncbussafety.org/

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